Q. What
Does "Factory Serviced" Mean?
A. The term "Factory Serviced" refers to being free of mechanical
defects as guaranteed by the factory. The product is returned to the factory
where it is repaired of any defects, thoroughly tested, and then repackaged
in a factory carton. Anytime a retail store or consumer opens a product
in a box and it is not purchased, it cannot be sold as new. The item is
then shipped back to the manufacturer to be "serviced."
Q. Are
All "Factory Serviced" Merchandise Used?
A. Some merchandise may have been used for a very short period of time,
some has not been used, but rest assured that all "Factory Service"
products have gone through two, or even three, quality checks to ensure
that they are as good as new.
Q. What
Does a Manufacturer do to Service Products?
A. Once returned to the manufacturer, the entire item is completely checked
to assure it meets ALL factory specifications, then is quality tested
AGAIN! Each manufacturer has its own procedures; items that didn't work
are repaired, items that were returned after minimal use are cleaned and
sanitized, items that were opened may be repackaged. All items are returned
to like-new condition.
Q. What
Makes a "Factory Serviced" Item Such an Excellent Purchase?
A. Factory serviced means high quality. In fact, factory-refurbished goods
have a very low return rate (2%) because they have been checked at least
twice for proper working condition and quality. The price you pay for
a factory-refurbished item is much lower than at retail.
Q. Do
"Factory Serviced" Products Come in Different Packaging?
A. By law, manufacturers are required to state on the packaging that an
item has been factory refurbished. Packaging and terminology differs slightly
with each manufacturer. It will also include all Manuals and full original
factory warrenties.
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